FREEDOM OF INFORMATION REQUEST TO                                        DWP.

The Target Is to REFUSE 80% OF MANDATORY RECONSIDERATIONS!!
 

Freedom of information from DWP. Read this,, just read it and PLEASE share the crap out of it!!!

The DWP have TARGETS to uphold (reject) 80% of Mandatory Reconsiderations DWP Central Freedom of Information Team Our Ref : 1740 DATE: 15 May 2017
 

Annex A


Dear XXXX XXXXX Thank you for your Freedom of Information request received on 20 April 2017. You asked for:- Please provide any Key Performance Indicators which apply to DWP around the handling of mandatory reconsiderations of benefit decisions, especially turnaround time. Please also provide historic performance against these indicators.

DWP Response: The key measures which are used by the Department for Work and Pensions to monitor Mandatory Reconsideration (MR) performance are: a) 90% to be cleared within target. b) 80% of the original decisions are to be upheld.

The performance measures for April 2016 - March 2017 are: % MR Cleared within target = 70.2% % MR Original Decision Upheld = 87.5%

Notes: Upheld - percentage of MRs where the decisions have either been unfavourable to the claimant or where the previous decision has been maintained.


Sources: RDA/RAA 60209 & 60205 reports for DLA/AA, Pensions computer system for Pension Age, SAS Business Analytics software for CMG, Decision Making and Appeals Case Recorder (DMACR) for Working Age benefits.
The above data sources are Departmental performance management, data capture and reporting tools.

This type of internal management information does not form part of the official statistics outputs that are released by the Department in accordance with the UK Statistics Authority’s Code of Practice. If you have any queries about this letter please contact me quoting the reference number above.

Yours sincerely,
 

DWP Central FoI Team



©A1 ESA/DLA/PIP Benefits Help and Support (UK only)